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FAQ | Delight - Lighting Wholesale MarketPlace

FAQ

1.Are all the products from Original manufacturer?

At Delight we take utmost care to deliver what we promise to our customers. All the products are directly sourced from original manufacturer or authorized distributor or stockiest. We guarantee authenticity of the products and its manufactures.  

2.How can you sell at such low costs?

We do not have showroom and related overheads. We do not have huge marketing and sales team. We work with Strategic partners to source the products. We pass savings from all these to our customers

3.How can I sell my products on this platform?

Please call us or write to us from the website. We will get in touch with you.

4.Can you source some specific products for us?

Yes, we do offer sourcing services.  Please call us or write to us about it.

5.What is the warranty on Clearance items?

Unless warranty terms for clearance items are not specified in the product description, there is no warranty for these items.

6.What if I receive goods damaged?

Please do NOT accept the package, if delivered in damaged condition. If you discover damage after receiving the box, please do let us know about the damage within 2 working days. Either we will replace it or refund, if damage has occurred during transportation or our handling.    

7.Do you have showroom?

Sorry we do not have a showroom.

8.Before purchasing, can you loan free sample for evaluation?

You are encouraged to purchase samples.   

9.Do you ship internationally?

Yes, we ship internationally. 

10.Do you accept Cash or Cheque on delivery?

You can make payment by Credit card, debit card or PayPal or bank transfers. Regret to inform that we are unable to handle CASH or cheque currently.

11.Can I self-collect?

Regret to say that we are unable to offer self-collection facility currently.

12.Can I cancel the order?

Cancellation are accepted if goods are not picked and packed yet. So, check with us if order can be cancelled. Cancellation charges may apply, if we accept cancellation request.

13.Do I need to pay the sales tax?

No, there is no sales tax on our site.

14.Do you accept international orders?

We can ship your order almost anywhere in the world.

15.Can I pay over the phone?

You can make payment by credit card, debit card or PayPal or bank transfers.

16.Is my payment on your site secure?

All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

17.What should I do if I am getting an error when I pay with my credit card?

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment will be canceled within 24 hours. Please check with your credit card company to ensure that your card is available

18.What can I do, if I cannot place an order successfully online?

If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.        

19.Are all your items in stock?

All of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pick up an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

20.Can I change my order after my credit card is charged?

Please be advised that once an order has been placed and processed, it is difficult to make modification and cancellation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or canceled.

21.How can I track my order?

You can check the status of your order at any time by going directly to the links provided               by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

22.What should I do if my order never arrived?

Be sure that all your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.

23.How do I return a product purchased at this site?

We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, please contact us directly by email for assistance. 

Reserving the Right:
This site reserves the right to adjust the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.

24.How long will it take to process the exchange or refund?

Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.