About Us | Delight - Lighting Wholesale MarketPlace
Why Delight ?
Lighting industry in the last 10 years has seen tremendous shift in technology as well as business models. Due to fast changes in the technology and prices, companies are reluctant to hold stock for long time. Delight was born to build efficiency in managing the stock. Delight focuses on online retailing and wholesale sales of lighting product of various brands.
This platform offers solutions to manage below inefficient scenarios
- Excess stock
- Sourcing for requirement
Our Business principles are
We want our customers to be satisfied with their purchase.
Please contact your Account Manager or Customer Service at +65 9169 6420 and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are not refundable. Delight reserves the right to impose a restocking fee on all returns.
All the products offered by delight provide a Manufacturer’s Warranty as stated on respective manufacturers website.
Wiring and installation procedures are to be attempted by a licensed electrician.
We ship glass to all points on the globe. We take necessary care while packing fragile material. In order for a damage claim to be successful while shipment, Delight must be notified of the damage within 3 days from date of receipt. As the shipper, Delight will file the claim on the customer’s behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be accessed according to the amount of the actual damage.
If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage with no additional shipping charges.
If the total amount of the product for replacement for either damage or defective is less than twenty five ($25), a refund, rather than a replacement, will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.
Special Order and Non-Stock Items
Special orders and non-stock items are sold as final sale, “no return items.” Please allow an Account Manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product. These kinds of purchases can incur substantial restock fees from the vendor/factory. In the event that an exception is made and a return is allowed, the customer will assume the restock fees after being advised of their amounts.
Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the card used during the original purchase according to Singapore law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc, an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.
For general inquiries, you may reach us at: Tel: +65 9169 6420 (Mon - Fri, 9am - 6pm)